Terms & Policies
This Agreement is entered into by and between: Solace , 4901 W. 93rd Avenue, Westminster, CO 80031, Aneta Mruz, certified Spiritual Life Coach (Coach), and you, the client (Client), whereby Coach agrees to provide Services (sessions) for Client focusing on the following topics/results/outcomes/goals attached to this Agreement as Schedule 1 & 2.
Description of Coaching Session: The Session (also reflecting the terms “coaching”, ” guidance”, “services”, “readings”, and/or “connections” hereafter) is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client, or to help the client reflect om their personal and/or professional potential as the Client sees best suited for themselves during and after coaching, guidance, a reading and/or connection session is given. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals, dependent on session provided (reference 2) Services, below). coaching is offered to help the Client see the possibilities within themselves, to make decisions solely based on their personal choice, and take advantage of said services/sessions provided by Coach.
1) Coach-Client Relationship
A. Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation “(ICF)” (Coachfederation.org/ethics), as Coach is in training for further education by The Coach Academy; recognized by the ICF. It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior.
B. Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy/counseling, and does not substitute for therapy/counseling if needed, and does not prevent, cure, or treat any mental disorder or medical disease. If Client has a diagnosed or undiagnosed mental disorder or medical disease, Client is responsible for sharing this information with Coach. Client will take it upon themselves to decide to relay any information provided in Coach Client services/sessions received from coach to their medical professional, for further advice at their own discretion.
C. Client further acknowledges that he/she may terminate or discontinue the coaching relationship at any time.
D. Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, spirituality, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility. The Client understands that they are solely responsible for all decisions made, based on sessions provided by Coach.
E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.
2) Services (“sessions”, ” guidance”, “services”, “readings”, and/or “connections”)
A. The Client chooses to engage in a specified session, whether this equals one session or more, at the choice of the Client, through telephone, in person or videos based meetings, dependent on the what is chosen by Coach and Client. Coach will be available to Client by e-mail between scheduled meetings. Coach may also be available for additional time, per Client’s request on a prorated basis rate of $1.00 (USD) per minute, for further Client/Coach needs, such as engaging in other Client related services outside of coaching hours, for additional coaching and/or guidance, outside of the established and paid for sessions.
B. Services are offered as a one time session; a one time, non-reoccurring service rendered, or, a “program”, which is defined by 4 or more sessions, where a discounted rate is applied. A one time session is for less in depth questions, where guidance/readings/connections are provided. Programs are designed to help the Client a bit more in depth, and to establish a back and forth rapport between Coach and Client, within the coaching sessions program scheduled and paid for. What is offered within each of the above options (one time session vs. program), is based upon the Coach’s discretion.
3) Schedule and Fees
A. This coaching agreement is valid as of date of payment made for first initial session, and is binding for any future session scheduled, or service purchased. .
B. The session shall be scheduled between Client and Coach, dependent on availability of both. The length of each session is 60 minutes in length, and will be pro-rated, $1.00 a minute for each additional minute the Client chooses to exceed that 60 minutes. Coach shall do their best to notify Client prior to services exceeding 60 minutes, so that Client is aware of overages. If rates change before this agreement has been signed and dated, the prevailing rates will apply.
C. If there are rate changes for services, such as promotions, pro-bono, and discounts, Terms of Services apply no matter the rate change.
A. The time of the coaching session, and/or location will be determined by Coach and Client based on a mutually agreed upon time. The Coach will initiate all scheduled sessions and will call the Client. If the Client will be at any other number for a scheduled call, Client will be notify Coach in advance to the scheduled time, prior to the scheduled appointment time. If the time slot for the session(s) is for any reason delayed by the Client, the remaining amount of time is all that will be available to the Client, unless Client chooses to lengthen the original 60 minute slot, in which case the pro-rated amount of $1.00 a minute will be applied. This is if the Coach has the availability to exceed the 60 minute session at that time.
A. This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, and vice versa, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written or verbal consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
6) Release of Information
A. The Coach is at this time engages in training and continuing education from The Coach Academy, which maintains ICF (International Coach Federation) standards for credentials. That process requires the names and contact information of all Clients for possible verification by ICF. By accepting this agreement, you agree to have only your name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared. According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.
7) Cancellation Policy
A. There is a 24 hour cancellation policy. A refund will be provided only if Client gives Coach 24 hours notice of cancellation from the time the service is to occur. If rescheduling is needed by Client, the payment will stand, the session will be rescheduled, and no additional payment is needed.
E. Coach reserves the right to bill Client for a missed meeting. Coach will attempt in good faith to reschedule the missed meeting.
8) Record Retention Policy
A. The Client acknowledges that the Coach requires a record retention, with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of not less than 3 years.
A. Either Coach or Client may terminate this Agreement at any time with 1 weeks written notice. Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship. Coach is able to terminate per their discretion, for reasons that stand within good ethics and morals.
10) Limited Liability
A. Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the services/sessions negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
11) Entire Agreement
A, This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.
12) Dispute Resolution
A. If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice given. If the dispute is not so resolved, the Client, as defined in this terms of service, their affiliates, family members, or anyone in connection to them, is prohibited from taking legal action in regards to the dispute of any involving matters around the dispute. Furthermore, all attorney’s fees and court costs are not to be covered by the Client.
A. If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision
of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
A. The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
15) Applicable Law
A. This Agreement shall be governed and construed in accordance with the laws of the State of Colorado without giving effect to any conflicts of laws provisions.
16) Binding Effect
A. This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.
I (Client) hereby acknowledge I have volunteered to participate and receive sessions in a paid or unpaid session, class, workshop, service or programs with Solace/Coach, to include, but also may not be limited to, any and all services provided, such as spiritual guidance, life coaching, energy healing, Reiki, clairvoyant connections, intuitive coaching, guidance, classes, product offerings and programs and/or workshop attendance. In consideration of the above Solace agreement to instruct, assist, advise, or train me, I do here and forever release and discharge and hereby hold harmless the Solace/Coach and its respective agents, heirs, assigns, contractors, and employees from any and all claims, demands, damages, rights of action or causes of action, present or future, arising out of or connected with my participation in a session or purchase or any program WITHOUT LIMITATION, WHICH MAY OCCUR AS A RESULT OF following services/sessions tendered and released or advice/training rendered or use of facilities during a session or event.
I recognize that in no way does any member of Solace provide legal, medical, or therapeutic advice and it is my responsibility to secure such advisement. I acknowledge and agree that I assume the risks associated with any and all activities, offerings, products, services, session, readings, classes and/or programs in which I participate or purchase.
I acknowledge and agree that no warranties or representations have been made to me regarding the results I will achieve from any insight, guidance, product or program. I understand that results are individual and may vary.
I further acknowledge I am granted permission to audio record my sessions with Solace/Coach for personal use only. I understand that I MAY NOT share my recordings privately or publically in any form, as to do so would violate the terms of this agreement, breach trust, and break a code of privacy. Any unauthorized use, sharing, broadcast or release, personally or publically, in any form, of a recorded session, is strictly prohibited and would be considered an illegal act and punishable by law.
I ACKNOWLEDGE THAT I HAVE THOROUGHLY READ THIS ABOVE SERVICE AGREEMENT AND WAIVER AND RELEASE AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. BY AGREEING TO THIS DOCUMENT, I AM WAIVING ANY RIGHT I OR MY SUCCESSORS MIGHT HAVE TO BRING A LEGAL ACTION OR ASSERT A CLAIM AGAINST SOLACE FOR NEGLIGENCE OR THAT OF ITS EMPLOYEES, OWNERS, AGENTS, OR CONTRACTORS.